Terms and Conditions

Cancellation policy

Consumers have a fourteen-day right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Natalie Malina, Berlin, Germany, telephone: +4915782424523) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.

For a contract for the provision of services which does not oblige you to pay a price, the following applies: The right of withdrawal also expires (prematurely) if we have fully provided the service.

The following applies to a contract for the provision of services which obliges you to pay a price: The right of withdrawal also expires (prematurely) upon complete provision of the service if you have expressly agreed before the start of provision that we may begin providing the service before the expiry of the withdrawal period and have confirmed your knowledge that your right of withdrawal expires upon complete fulfilment of the contract by us.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– To Natalie Stolper, Dürerplatz 3, 12157 Berlin, Germany, natalie.stolper@gmail.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
Goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete as appropriate.

Special notes
If you finance this agreement with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both agreements form a single economic unit. This is particularly the case if we are also your lender or if your lender uses our assistance with financing. If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations under the financed agreement with regard to the legal consequences of the revocation or return. The latter does not apply if this agreement concerns the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives).

If you want to avoid a contractual obligation as much as possible, make use of your right of withdrawal and also revoke the loan agreement if you are also entitled to a right of withdrawal for this.